Resources

Warranty Explanation

Dear Valued Customer,

At EZ Mobility Solutions, we view every customer relationship as a partnership. Our goal has always been to provide dependable equipment, stand behind our work, and support your independence for the long term.

Our Lifetime Warranty remains an important part of that commitment. It continues to cover defects in materials, workmanship, and installation for the life of the original user. We proudly stand behind the quality of our products and installations.

Over time, we have learned that many service concerns can be resolved quickly without the need for an in-home visit. In fact, more than 70% of recent service calls have involved issues such as power connections, charging concerns, switches being turned off, or other operational matters that can often be corrected in just a few minutes.

To better serve all of our customers and ensure our technicians are available for true equipment failures, we are strengthening our troubleshooting process.

We now offer an easy-to-use online troubleshooting guide that customers can complete at their convenience. If you prefer, our team is always happy to walk through the same troubleshooting steps with you over the phone. Our goal is to resolve issues as quickly and simply as possible.

If an in-home visit is needed and the issue is determined to be related to something addressed in the troubleshooting guide — including batteries or other normal wear and tear items — the visit will be classified as a non-warranty service call, and a $150 service fee will apply. If a covered defect is found, there is no charge for the visit.

If a customer chooses not to complete troubleshooting, we can still schedule an in-home visit; however, the visit will be classified as a non-warranty service call, and the $150 service fee must be paid in advance prior to dispatch.

Batteries, for example, are consumable components. Like a car battery, they naturally lose capacity over time and will eventually require replacement. This is considered normal wear and tear rather than a defect in the equipment itself.

These adjustments are not about reducing support. They are about working together to ensure we can continue providing dependable, long-term service to every customer who relies on us.

We sincerely appreciate your partnership and your trust. If you ever have questions or need assistance, please contact us at 855-357-7696. We are here to help.

Thank you for trusting EZ Mobility Solutions. We truly appreciate the opportunity to support your independence and mobility.

Sincerely,

David Todd
President
EZ Mobility Solutions